10% off Sample Kits. Free Shipping on all orders.

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● Includes complimentary carbon neutral Australia-wide shipping


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Shipping, Delivery and Returns

Free Australian Shipping

  • We offer Free Shipping throughout Australia for AERWAY products
  • Our products are sent via regular Australia Post, as Express Post is prohibited for flammable goods. This will mean delivery will take between 1-4 business day.
    • Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. Please note the number may not be traceable for up to 24 hours after dispatch
    • Pease contact hello@aerway.co for any further questions and/or if you have any special delivery requirements
    • A $12 redelivery fee will apply for the following reasons:
      • Entering an incorrect address at checkout causing your order to be sent back to us
      • Not picking you item up from the post office or courier depot, causing your order to be sent back to us
    • Please note that AERWAY does not take any responsibility for parcels that are delivered without a signature



    • Customers who purchase a AERWAY product can exchange or refund if the product has been unopened and the box is still completely sealed within 1 month of purchase. Customers are responsible for shipping the purchase product back to AERWAY. Please email hello@aerway.co to initiate a return
    • If your AERWAY product is damaged or faulty on arrival, please send a pic of the product to hello@aerway.co within 10 of days receiving the goods and quote your order number and we will replace your product.
    • AERWAY will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel
    • Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.


      International Shipping

      • Unfortunately as of right now we do no ship goods outside of Australia  
      • But if you insist, we might be able to work something out with you :)
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